Money back guarantee

At Sure Credit, your financial health is our top priority. We're confident in the effectiveness of our services, which is why we offer a Money Back Guarantee under the following terms:

Eligibility for guarantee

To qualify for our Money Back Guarantee, you must:

1. Use our service continuously: Engage with our service for a full 12 months without interruption
2. Membership payments: Complete 12 consecutive monthly payments of £19.99 each
3. Account linking: Log in and successfully link your account to our designated credit score provider
4. Action plan compliance: Follow your personalised action plan as prescribed throughout the 12-month period

Claiming your refund

If you meet all the above conditions but your credit score does not improve, you are entitled to a full refund of your service fees. To claim your refund:

1. Submission window: You must submit your claim via email within 60 days after your 12-month service period ends
2. Email to: Send your refund request to [email protected] and include evidence of compliance with all conditions (proof of payments, account activity logs, and documentation of action plan adherence)
3. Processing time: Refunds will be processed within 15 business days after your claim is verified

Additional terms

1. Data protection: We adhere strictly to the Data Protection Act 2018 and GDPR guidelines to protect your personal and financial information
2. Complaints and disputes: Should you have any complaints, please refer to our Complaint Handling Procedure outlined on our website, disputes will be handled through our designated dispute resolution process
3. Changes to terms: We reserve the right to modify these terms, any changes will be communicated to you in advance through your registered email
4. Limitation of liability: This refund represents the full extent of our liability, no other claims for damages or unforeseen losses will be entertained

Contact us

For any queries regarding our Money Back Guarantee, or if you need assistance with your claim, please contact our customer support team at [email protected] .