Our team is dedicated to assisting you with any questions or support needs throughout your journey with us.
Access immediate 24/7 support by clicking the red chat icon in the bottom right corner of this window. Our online chat is always available.
Connect with our customer service team at 0330 335 8509 . Available Monday to Friday from 8am to 8pm, and Saturday from 8am to 4pm.
Send your inquiries to [email protected] . Expect a response within 2 working days.
Note: This is the slowest method of communication and we advise using the methods above for quicker assistance.
The quickest way to cancel your membership and stop future payments is to visit app.surecredit.co.uk/cancel-request . You will need to enter the email associated with your account and your date of birth.
Alternatively, you can cancel within your online member's area or by contacting our customer service team via email at [email protected] or by phone at 0330 335 8509 . Customer Service is available Monday to Friday from 8am to 8pm, and Saturday from 8am to 4pm. Please allow 2 working days for email responses.
Username recovery: your username is the email address you used to sign up.
Password Recovery: your initial password was sent in our welcome email, search for "Surecredit" in your email inbox. If you're having trouble locating it or need to reset it, you can recover your password here .
Login to your dashboard to use our "Fast Track Apply" feature, allowing you to apply for loans up to £5,000. We will search our panel to find the best loan option for you.
If you are an active Sure Credit member needing help with your credit report and score, you can log in to your account, or contact us by phone 0330 335 8509 , email [email protected] , or through our online chat by clicking the icon in the bottom right.
Please note: While we aim to resolve issues promptly, we cannot disclose specific reasons for signup failures due to our terms and conditions. Thank you for your understanding.