Contact us
Our team is dedicated to assisting you with any questions or support needs throughout your journey with us.
Warning: Late repayments can cause you serious money problems. For help, go to moneyhelper.org.uk.
Instant chat with us
Access immediate 24/7 support by clicking the red chat icon in the bottom right corner of this window. Our online chat is always available.
Call us
Connect with our customer service team at 0330 335 8509 . Available Monday to Friday from 8am to 8pm, and Saturday from 8am to 4pm.
Email us
Send your inquiries to [email protected] . Expect a response within 2 working days.
Write to us
- Bume Limited
- 124 City Road
- London
- EC1V 2NX
Note: This is the slowest method of communication and we advise using the methods above for quicker assistance.
Need specific help?
Cancel your account
The quickest way to cancel your membership and stop future payments is to visit app.surecredit.co.uk/cancel-request. You will need to enter the email associated with your account and your date of birth.
Alternatively, you can cancel within your online member's area or by contacting our customer service team via email at [email protected] or by phone at 0330 335 8509 . Customer Service is available Monday to Friday from 8am to 8pm, and Saturday from 8am to 4pm. Please allow 2 working days for email responses.
Forgot your username or password?
Username recovery: your username is the email address you used to sign up.
Password Recovery: your initial password was sent in our welcome email, search for "Surecredit" in your email inbox. If you're having trouble locating it or need to reset it, you can recover your password here.
Looking for a loan?
Login to your dashboard to use our "Fast Track Apply" feature, allowing you to apply for loans up to £5,000. We will search our panel to find the best loan option for you.
Credit report assistance
If you are an active Sure Credit member needing help with your credit report and score, you can log in to your account, or contact us by phone 0330 335 8509 , email [email protected] , or through our online chat by clicking the icon in the bottom right.
Please note: While we aim to resolve issues promptly, we cannot disclose specific reasons for signup failures due to our terms and conditions. Thank you for your understanding.
Useful links
*Our service is only available to members in the United Kingdom over the age of 18 (see terms). A monthly membership fee of £19.99 applies automatically after your free trial. You may cancel at any time during your 14 day free trial. If you cancel after the trial has expired, you will be charged. The credit data included in your credit report is provided by TransUnion International UK Limited and access is subject to validation.
Sure Credit is a registered trading style of Bume Limited .
Bume Limited is registered in England and Wales (Company number 14051741 ), Registered Office; 124 City Road, London, EC1V 2NX .
Bume Limited is an Appointed Representative of William Ellis Sinclair, and is entered on the Financial Services Register under reference number: 975519 and licensed by the Information Commissioner's Office (ZB656046 ).
William Ellis Sinclair is authorised and regulated by the Financial Conduct Authority and is entered on the Financial Services Register under reference number: 618190.
Bume Limited is a licensed credit broker and not a Lender.
Email: [email protected]
Phone: 0330 335 8509